Employment History

Campus Visit Manager – UNC Asheville Office of Admissions & Financial Aid
December 2018 – Present
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  • Direct Supervisor for the Administrative Assistant position in the Office of Admissions & Financial Aid
  • Manage daily tour registration and calendar for the Office of Admissions & Financial Aid
  • Arrange classroom visits and/or overnight stays for prospective students
  • Organize group tours for schools and other organizations who are interested in visiting the campus
  • Coordinate large scale recruitment events for the Office of Admissions & Financial Aid, such as Open House, Admitted Students Day, and Junior Preview Day
  • Coordinate on campus regional events for the Office of Admissions & Financial Aid, i.e. CACRAO Western North Carolina College Fair, ACT Workshops, SAT Workshops, etc.
  • Supervise the University Ambassador program
Campus Visit Coordinator – UNC Asheville Office of Admissions & Financial Aid
August 2012 – December 2018

  • Manage daily tour and appointment calendar for the Office of Admissions
  • Arrange classroom visits and/or overnight stays for prospective students
  • Organize group tours for schools and other organizations who are interested in visiting the campus
  • Coordinate large events for the Office of Admissions, such as  Open House and Admitted Student Day
  • Conduct daily information sessions for tour groups
  • Supervise approximately 40 Student Ambassadors in the University Ambassador program
  • Oversee all Office of Admissions social media initiatives
  • Manage Office of Admissions website
Administrative / Web Support – UNC Asheville Office of Admissions
June 2008 – August 2012

  • First point of contact for visitors to the Admissions Office
  • Maintain official Admissions Office website
  • Manage Admissions Office social media presence - i.e. Facebook and Twitter
  • Maintain detailed records of Admissions prospects using AdmissionPros Prospect Management System
  • Manage Admissions Office email account
Office Assistant (Temp) – UNC Asheville Office of Student Activities and Integrative Learning
November 2007 - June 2008

  • General office duties supporting SAIL Office Staff consisting of, but not limited to:
    • Processing check requests
    • Event planning
    • Arranging travel
    • Maintaining records of SAIL Office files, timesheets, etc.
  • Receptionist duties:
    • Answering telephones
    • General customer service
Office Assistant (Temp) – UNC Asheville Office of Residential Education and Housing Operations
August 2007 – November 2007

  • Initial contact for prospective students, current students, and parents with regard to housing inquiries via telephone, email, or office visit
  • Maintain detailed records - electronic and hard copy - of both current and former resident students
  • Responsible for maintaining room and mailbox key inventory for 9 residence halls
Customer Support Specialist (Ingles Supermarkets) - Checkpoint Systems
June 2002 – June 2007

  • Conduct initial Store Management training on the Checkpoint Program (Ingles' use of electronic article surveillance and its loss prevention benefits), as well as identify individual store needs with regards to re-training​
  • Periodically review each store (200+) via physical audit or their overall compliance with the Checkpoint Program
  • Document and maintain records of each audit and provide a copy to to designated Ingles contact, as well as provide recaps and reports as requested
  • Follow up on any issues identified by store reviews or communicated directly by Ingles Supermarkets
Store Manager – FuncoLand (Now GameStop), Charlotte, NC
November 2001 – June 2002
 
  • Oversee daily operations of a small video game store
  • Maintain awareness of all in-store activity and stock levels
  • Report asset, merchandise, and register discrepancies/shortages
Client Coordinator – Pinkerton Services Group
March 2001 – November 2001

  • Worked directly with clients to establish parameters for service required
  • Responsible for maintaining business for all client contacts assigned
  • Established guidelines for shoppers in accordance with client requirements
  • Resolved any incidents or issues directly with shopper and client contact
Criminal Record Specialist - Pinkerton Services Group
August 2000 - March 2001
  • Supported the timely and accurate processing of criminal background searches
  • Conducted telephone interviews with various Courts to complete searches
  • Analyze and interpret courthouse documentation
  • Insured criminal information had been appropriately documented, interpreted, and produced a preformatted report to be submitted to clients
Loss Prevention Officer - Belk Department Stores (Eastland Mall - Charlotte, NC)
June 2000 - August 2000
  • Worked undercover on sales floor in order to prevent shoplifting
  • Monitored several closed circuit television cameras to assist officers on the sales floor
  • Investigated alleged incidents of employee theft